FREQUENTLY ASKED QUESTIONS

seRVICES

How do I qualify for the Good Neighbour Project?


You qualify for the Good Neighbour Project if you belong to one of the following categories and do not have any support - Elderly -Immunocompromised -Single Parent -Pregnant Persons - Person with a Disability (visible/invisible)




How do I pay for my groceries?


You can pay for your groceries via - E-transfer - Cash - Cheque - Gift Cards




What kind of volunteering opportunities are available with the Good Neighbour Project?


There are a variety of opportunities available with the Good Neighbour Project




Can I post my request or a request on behalf of someone I know on the FB page?


Yes, you are able to submit a request on behalf of someone you know who is unable to do so themselves.




How long do I need to wait to be matched with the volunteer?


It can take 48 hours for a requester to be connected with a volunteer.




Can I ask for the same volunteer?


Yes, you may request the same volunteer but it is not guaranteed that the same volunteer will always be available.




How many stores can I ask the volunteer to go to?


Volunteers should only be going to 1 store in order to limit the possibility of contagion.




Can I ask the volunteer to bring the groceries inside my apartment/house?


In order to maintain physical distancing, the volunteer will not be bringing grocery items inside unless there is an accessibility issue. And in these cases, our volunteers will still follow guidelines for physical distancing.




What payment methods are allowed when using GNP service?


The following payment methods are allowed: -E-Transfer -Cash -Cheque




Can someone else pay on behalf of me?


Yes, our hotline call takers will take down the information of the individual paying on your behalf.




Can I ask for a volunteer who has a Costco membership?


No, we do not guarantee that volunteers can shop at specific stores.





VOLUNTEERS

How do I qualify for the Good Neighbour Project?


You qualify for the Good Neighbour Project if you belong to one of the following categories and do not have any support - Elderly -Immunocompromised -Single Parent -Pregnant Persons - Person with a Disability (visible/invisible)




How do I pay for my groceries?


You can pay for your groceries via - E-transfer - Cash - Cheque - Gift Cards




What kind of volunteering opportunities are available with the Good Neighbour Project?


There are a variety of opportunities available with the Good Neighbour Project




Can I post my request or a request on behalf of someone I know on the FB page?


Yes, you are able to submit a request on behalf of someone you know who is unable to do so themselves.




How long do I need to wait to be matched with the volunteer?


It can take 48 hours for a requester to be connected with a volunteer.




Can I ask for the same volunteer?


Yes, you may request the same volunteer but it is not guaranteed that the same volunteer will always be available.




How many stores can I ask the volunteer to go to?


Volunteers should only be going to 1 store in order to limit the possibility of contagion.




Can I ask the volunteer to bring the groceries inside my apartment/house?


In order to maintain physical distancing, the volunteer will not be bringing grocery items inside unless there is an accessibility issue. And in these cases, our volunteers will still follow guidelines for physical distancing.




What payment methods are allowed when using GNP service?


The following payment methods are allowed: -E-Transfer -Cash -Cheque




Can someone else pay on behalf of me?


Yes, our hotline call takers will take down the information of the individual paying on your behalf.




Can I ask for a volunteer who has a Costco membership?


No, we do not guarantee that volunteers can shop at specific stores.





Contact Us if you need support

Toronto: 647-873-2230      Ottawa:  613-663-7644​        London:  226-666-6417

© 2020 Good Neighbour Project

"The best of people are those who are most beneficial to mankind"

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